Cancelation & Refund Policy
Stand In The Light Cancelation & Refund Policy
Last Updated on 1/20/2022. This Cancelation & Refund Policy is effective immediately.
Cancelation & Refund Policy
At Stand In The Light (the "Company" or "We"), we respect your opinion and your rights. We want you to be happy with products and services obtained from us. Should you have an issue with any of our products or services we would like to address them right away. Please reach out to us to let us know what the problem is and work with us to find an equitable solution. Here are our policies:
Services are defined as any items listed as “The Entity Doctor™ Services” on ComeStandInTheLight.com. If you are unable to keep your scheduled appointment, you may cancel or reschedule online at the link contained in your confirmation email. Do not reply to this email as it goes to the scheduling software and not to us.
If you become ill or have an emergency, contact us as soon as possible. These emergencies will be evaluated on a case-by-case basis and may be able to be rescheduled at no cost if contact is made prior to your scheduled appointment. We do not guarantee we will reschedule your appointment but will do our best.
Should you need to cancel your scheduled appointment, please do so at least 48 hours before your scheduled time for a full refund, less credit card fees charged by the merchant processor.
Appointments cancelled more than 24 hours, but less than 48 hours before your scheduled time are eligible for a 50% refund, less credit card fees charged by the merchant processor.
Appointments cancelled less than 24 hours before your scheduled time and no-shows will be charged full price. This includes emergency appointments scheduled the same day.
No refunds will be given after services have been rendered. If you are still having issues, contact us. There may be something that was not detectable until your initial service was completed.
Chargebacks will not be tolerated. Any attempt to chargeback the fee for your service, we will charge you any bank fees, chargeback fees or penalties imposed upon us by the bank or merchant processor.
Products are defined as any items listed in “Crystal Shop” on ComeStandInTheLight.com. If you have an issue with any product from us, please contact us as soon as possible. No refunds will be given for virtual downloaded products.
Should you need to return a product, you may do so within 30 days of in-person purchase or shipping date. You must obtain prior authorization from us before returning the product. Products returned without prior authorization will not be refunded.
Products in resaleable condition will be refunded, less credit card fees charged by the merchant processor. All shipping charges are your responsibility.
Products will be shipped insured to you, if any damage happens during the shipping process, we will open a claim with the shipper. Photos of packaging and product may be required to initiate the claim.
Products shipped to us must be fully insured.
Chargebacks will not be tolerated. Any attempt to chargeback the price of your products and/or shipping, we will charge you any bank fees, chargeback fees or penalties imposed upon us by the bank or merchant processor.
We want you to be happy with products and services from us, we would like to work out anything that you are not happy with. Please reach out to us should you find this to be necessary.